The problem
RocketPlanTech powers restoration companies handling inbound emergency calls (water, fire, mold) and outbound follow-ups. Before automation, agents at ~$20/hr handled triage, appointment booking, and FAQs. Peak volumes of 50-100 calls/day created 2-4 minute hold times during emergencies, only 10% of inbound calls converted, and each new market meant hiring more agents.
What we built
We built a turnkey AI call-center module that triages 60% of inbound calls using intent classification (water extraction, emergency, scheduling), gives human agents real-time NLP-suggested responses on complex calls, runs automated outbound campaigns for appointment confirmations and upsells, and keeps every result synced back to the field-service dispatch dashboard. 24/7 coverage with zero overnight staffing cost.
Results
- 2,500 agent hours saved per year, $50K in direct labor eliminated
- Inbound conversion lifted from 10% to 15% (+1,369 new customers/year at $2,500 ARR)
- 24/7 emergency-call coverage with no overtime staffing
- Scales to new geographies with a software toggle, not new hires